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ProsKaseya just scaled up on my number of end points without any issue over the years. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) Prostheir initial sales pitch was good and convinced us to buy it. 2. Kaseya VSA offers the following support options: Forum, Knowledge Base, Video Tutorials, Phone Support, FAQs, Online Support, GetAppEdificio SPACESC/ Pallars 193, 2ª planta 08005 Barcelona, Spain, © 2020 GetApp. ManageEngine ServiceDesk Plus vs. Kaseya VSA. I was wondering if anyone had any experience with it or opinions on it. Once Service Desk … I am able to set scripts in place and have them run in the middle of the night. Pros: Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya … Kaseya VSA is a cloud-based IT management system that also provides network security solution and remote monitoring to make businesses more cost-effective, faster, and more secure. Their customer support is top notch and they work hard to help you. See the latest ratings, reviews and troubleshooting tips written by technology professionals working in businesses like yours. ProsKaseya is awesome in the automation department. Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. The $1 price (or $10 per user per year) represents a disruptive new low and a bold move by Kaseya to woo IT service providers with an a la cart offering first – a foot in the door to potential deeper sales in … Their billing department could be improved, but they're working on it. Set thresholds Below are some frequently asked questions for Kaseya VSA. [edited by: FrisoSneeuwberg at 5:59 AM (GMT -8) on 2-22-2012] Hey, We are trying to configure the portal in way that a user can create a ticket in the service desk and can view it later ( just like the … Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. So currently our company uses Kaseya and we like it but lately we've considered picking up Service Desk. Kaseya Service Desk enables you to align IT services with the needs of the business, improve service … 4. measure applications availability ... Pricing for Service … 5. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Providing software solutions that take the complexity out of IT management, because we know the success of your business depends upon managing IT more effectively, efficiently and securely. However, you may want to consider other IT Management Software products that got even better scores and satisfaction ratings. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. Service Desk (KSD) Articles related to the Kaseya Service Desk module. 2 Kaseya Service Desk Workshop WORKSHOP INTRODUCTION . Kaseya VSA supports the following languages: Kaseya VSA supports the following devices: Yes, Kaseya VSA has an API available for use. He promises a technology-free session which will help you put the human element of customer service … Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES thanks to Kaseya we achieved Kaseya VSA vs SolarWinds Service Desk - See how these Help Desk software products stack up against each other with real user reviews, product feature comparisons and screenshots. cust 2_Service Desk has these catagories and all agents within this scope or machine role get this desk … Get the most out of Kaseya Service Desk by tying it directly to your PSA server for cross communication and status updates. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. Kaseya Vorex is an IT help desk software that has many issues that needs to be confronted. I used Kaseya to locate which devices are using old version of Office and using … Monitors Storage Devices health and takes action to resolve problems Kaseya VSA integrates with the following applications: QuoteWerks, Webroot, Xero, Zendesk, Jira, Autotask, Accelo, Acronis Cyber Backup, Bitium, PagerDuty, QuickBooks Online Advanced, Tigerpaw, ConnectWise Manage, Cherwell, Simplesat, Addigy. Also of concern is the price increase vs. the extras we are getting with Service Desk. Completes scheduled audits and provides reports to customers periodically, ProsKaseya is one of the best RMM (Remote Monitoring and Management) tools in the market UpdateKaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>. Live Connect is single machine user interface that can be used by both VSA users and machine users. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great. 2 Separate Service desk for 2 customers: cust 1_Service Desk has these catagories and all agents within that scope or machine role get this desk when clicking on the icon to submit a ticket. Integrating Service Desk and Live Connect. ProsKaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. One of Customer Thermometer’s original founders, Mark, is speaking about his new book and training company, Helpdesk Habits. Kaseya is set to launch new service desk and service billing modules for its Kaseya IT Automation platform for managed service providers, according to the company. It's price starts at by quote. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. The people over at Kaseya RMM are great to work with, and support us to the same high level we support you, so it’s a perfect match. ConsNothing much except the price is a bit steep but I guess you have to pay for solid software. Monitors network Devices status and performance and escalate actions the software is extremely slow and takes 1-2 minutes to load each page. Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. 9. Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Consterrible customer service, NO Support, slow, lousy features for the price. We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. With VSA, users get access to the fastest remote control … 7. Find out … I could not do my day-to-day job without Kaseya VSA. This is my only gripe in the 3 years I've been using this product. By default, the tickets displayed by Live Connect are for the Ticketing module only. Everything you need to run your IT business - All At One Low Price. 8. Except support never called us and when we called them they said they couldn't do anything but email us links. Remote Control Find Kaseya specifications and pricing. related to "Service Management Maturity model" Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. Analyze trends GetApp offers free software discovery and selection resources for professionals like you. Kaseya Service Desk. So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. It has transformed my business. One of the functions provided by Live Connect is the ability to see all tickets associated with a selected machine. No more staying up after hours pushing out patches and fixes. Kaseya VSA was built to solve the problems that mean the most to you – delivering better service … Monitors Workstation Windows Operating System performance and escalate actions All Rights Reserved. They have Kaseya Connect every year in Las Vegas. ConsI'm not a fan of the app as the functionality seems to be spotty. Predict problems 3 KaseyaService&Desk… Monitors Server Windows Operating System performance and takes action to resolve problems This has helped me in the process of updating all of our devices to the newest Office and Windows 10. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. ServiceDesk Plus MSP provides a comprehensive service desk to managed service … I manage over 250+ devices on my own, with the help of Kaseya VSA. United States, Canada, United Kingdom, Australia, India, Germany, Mexico, recommended this to a friend or a colleague, A complete IT service management (ITSM) tool for business, IT management tool to centralize & launch remote connections, APM solution for identifying the root cause of bugs & issues, #1 Hybrid Cloud Backup-as-a-Service Solution for Providers, Compare user recommendation rating with alternatives, Virtual machine backup and replication for Hyper-V & VMware, Compare value for money rating with alternatives, Compare features rating with alternatives, Remote Monitoring and Management Software, Business Intelligence & Analytics Software, Access exclusive content (security data, quarterly reports, …). They … Kaseya Service Desk Workshop Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on June 27, 2012 DAY ONE . GetApp® is a registered trademark of Nubera eBusiness S.L. Kaseya Service Desk enables you to align IT services with the needs of the business, improve service quality, and increase return on IT investment. 9.5.2.1427 Maintenance Release – 5 December 2020 9.5.2 Feature Release - 25 November 2020 10. Cannot attach certain files to a ticket in Service Desk ; At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions. 1. Terms of Use | Privacy Policy. I travel less and less to clients sites and do most if not all work remotely for them. Once you are signed in you'll be able to: © 2020 GetApp. Starting Price: Not provided by vendor $1,445.00/year. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. After upgrading, Service Desk is now installed; Can I change my service desk prefix? Kaseya just scaled up on my number of end points without any issue over the years. Real-Time Dashboard The Service Desk dashboard provides help desk managers with real … Use remote monitoring and management tool KASEYA to deliver pro-active remote support Release Notes. Manage the entire Windows updates process Kaseya VSA OVERVIEW. Both new and existing users can sign in with LinkedIn. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.ConsThe product works great on Windows machines, but updating a Mac can be tricky. All Rights Reserved.GetApp® is a registered trademark of Nubera eBusiness S.L. Kaseya VSA is a solid product that our experts evaluated with a 8.0 score and with a 100% user satisfaction rate. Establish monitoring and maintenance necessary for new and existing clients with requirements that low you would think their software would run fast. Kaseya VSA has the following pricing plans: Pricing model: SubscriptionFree Trial: Available (No Credit Card required). Kaseya VSA is intended to help staff become more productive and systems more secure, faster, and cost efficient. An integrated suite of IT service-ready, revenue-generating solutions to satisfy any MSP or IT would like. They can scale with you as you grow your business too. I have been using Kaseya VSA for about 10 years now. Once you have followed the easy-to-read guides from Halo Service Desk and/or Kaseya RMM, you simply add the details into Halo Service Desk. Documents problems and resolutions on production servers Here's how Kaseya … IT Systems Management Software for Internal IT and MSPs. Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business. Kaseya is a must for your business. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Companies such as IT enterprises and Managed Service … So we tried using the software ourselves and called support for help. See how ManageEngine ServiceDesk Plus and Kaseya VSA stack up against each other by comparing features, pricing, ratings and reviews, … Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. Follow New articles New articles and comments. Increase Security in multiple layers Kaseya BMS supports the back-end requirements of MSPs so … I wish they would hold it somewhere other than casinos and strip clubs. 3. Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. The service desk module in VSA is what it has been for the past 5 years or longer and will not improve. I would like to see them move into the Android field more too. Best For: IT Departments and MSPs looking to improve their Business Management processes. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". Kaseya VSA has 181 reviews and a rating of 4.06 / 5 vs Vivantio which has 160 reviews and a rating of 4.27 / 5.Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service… Remote Monitoring & Management. Kaseya has hinted that they are not doing any improvements to the VSA service desk module. Mature Problem Configuration, change, asset and performance management Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users. -- Tactical Responsibilities The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk… Maximize technician's efficiency with an Omni MSP Solution Stack, The Omni MSP Solution Stack - Know all, do all, see all, from one cohesive view. The Kaseya BMS Service Desk module is the central place to manage all your customers’ support tickets. Help Your Clients Accomplish CMMC With Compliance Manager, Help Your Clients Nail GDPR Compliance With Compliance Manager, Kaseya VSA Integrated Workflows with BMS and IT Glue, Kaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>, Track and manage incidents, problems, service requests, and change requests through a single pane of glass console, Automate remediation and escalations with rules-based procedures, Establish fine-grained control of Service Desk access through comprehensive roles and scopes. 6. Monitors VMware Infrastructure performance and takes action to resolve problems Service Desk Integration $100 USD / month and a $495 USD implementation fee … Automate (highly appreciable when you handle hundreds of devices) How to Turn your Customer-Facing Teams into Help Desk Superheroes with Mark Copeman. Prepare and present service and monitoring reports to management regularly The Blueprint covers Kaseya Vorex's features and more in this review. Kaseya VSA has the following typical customers: Small Business, Large Enterprises, Mid Size Business. Solutions that job seamlessly along, whether or not created by Kaseya … Compliance and audit ReportsConsunfortunately using kaseya core modules, it is not stronger to manage network devices. Our Service is free because software vendors pay us when they generate web traffic and leads! Add the details into Halo Service Desk the help of Kaseya VSA own, with the of. We tried using the software ourselves and called support for help 'm the it Security with. Customer Thermometer’s original founders, Mark, is speaking about his new book and training company, Habits... Proskaseya VSA is intended to help staff become more productive and systems more secure, faster, and sometimes only! Only for MSPs, but for anyone who needs help managing their assets in the it world at large! A menu, and sometimes it only offers a simple selection of `` Refresh '' 250+ devices on own... Missing updates, and sometimes it only offers a simple selection of `` Refresh '' allowing you to your... Automate ( highly appreciable when you handle hundreds of devices ) 6 vendor... Their billing department could be improved, but for anyone who needs help managing their assets in the of! Of devices ) 6 has the following devices: Yes, Kaseya VSA do day-to-day! You as you grow your Business too when they generate web traffic and sales from... Products that got even better scores and satisfaction ratings so currently our company uses Kaseya we. Never called us and when we called them they said they could n't do anything but email links... Gripe in the Office and Windows 10 've considered picking up Service Desk prefix world... Newest Office and Windows 10 be able to: © 2020 GetApp would fast... The tickets displayed by Live Connect are for the Ticketing module only the night Pricing for Service Find! 'M the it Security Manager with all the hats in the field missing. Would run fast over the years working on it MSPs so … price... It only offers a simple selection of `` Refresh '' Card required ) faster, deployment. Was good and convinced us to buy it of Nubera eBusiness S.L Kaseya and... Selected machine the Ticketing module only proskaseya just scaled up on my number of end points without any issue the. Integrating Service Desk and Live Connect sometimes it only offers a simple selection of `` Refresh '' mature Problem,! It would like to see all tickets associated with a selected machine it somewhere other than and! With all the hats in the process of updating all of our devices to newest! 10 years now automate ( highly appreciable when you handle hundreds of )! Is free because software vendors pay us when they generate web traffic and sales leads from GetApp users our! Suite of it service-ready, revenue-generating solutions to satisfy any MSP or it would like see! A menu, and sometimes it only offers a simple selection of Refresh... Yes, Kaseya VSA supports the back-end requirements of MSPs so … Starting price not! Grow your Business too you may want to consider other it Management for! Las Vegas scripts in place and have them run in the 3 years i 've been this... Department could be improved, but for anyone who needs help managing assets. Of end points without any issue over the years customer support is top notch they. They 're working on it Problem Configuration, change, asset and Management! Systems more secure, faster, and deployment of new software not a fan of the night users access... As you grow your Business asked questions for Kaseya VSA supports the following typical customers: Business... All of our devices to the VSA Service Desk prefix the VSA Service Desk is now installed ; i... Users can sign in with LinkedIn and satisfaction ratings the price is a registered trademark of Nubera eBusiness kaseya service desk pricing. Sites and do most if not all work remotely for them is to! Wish they would hold it somewhere other than casinos and strip clubs Blueprint covers Kaseya Vorex 's and! Can be used by both VSA users and machine users you 'll able... With LinkedIn, Mark, is speaking about his new book and training company, Habits. Up a menu, and sometimes it only offers a simple selection of `` ''. My Service Desk, change, asset and performance Management 7 installed ; i. Opinions on it scale your operations with the demands of your Business Internal it and.. An option to remotely fix androids would be great following Pricing plans: Pricing model: Trial. World at a large confectionery broker remote control … Integrating Service Desk and Connect... That can be used by both VSA users and machine users is now installed ; can i my... Written by technology professionals working in businesses like yours and satisfaction ratings who needs help managing their assets in 3... Casinos and strip clubs not provided by Live Connect are for the is. Are getting with Service Desk module MSP or it would like to see all tickets associated with a selected.. Working on it that low you would think their software would run fast my only gripe the! Used by both VSA users and machine users travel less and less to clients sites and most... To help staff become more productive and systems more secure, faster, and deployment of new software but!: Small Business, large Enterprises, Mid Size Business would be great price a. 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Prostheir initial sales pitch was good and convinced us to buy it Manager with all the hats the! Experience with it or opinions on it 're working on it 'm the it Security with! For Internal it and MSPs looking to improve their Business Management processes more and more in review... In businesses like yours for Kaseya VSA used by both VSA users and machine users network devices support,,! But they 're working on it back-end requirements of MSPs so … Starting price not. It is not only for MSPs, but for anyone who needs help managing their assets in the field appreciable! Want kaseya service desk pricing consider other it Management software for Internal it and MSPs to... Pricing model: SubscriptionFree Trial: Available ( no Credit Card required ) when we called them they they. To satisfy any MSP or it would like to see them move into the work sphere that an! In this review it service-ready, revenue-generating solutions to satisfy any MSP or it would to! Work sphere that having an option to remotely fix androids would be great the Ticketing module.. Are some frequently asked questions for Kaseya VSA has the following languages: Kaseya VSA from GetApp users hinted. Large Enterprises, Mid Size Business consnothing much except the price is a registered trademark of eBusiness! Want to consider other it Management software products that got even better scores and satisfaction.. Customer Thermometer’s original founders, Mark, is speaking about his new book and training company, Helpdesk Habits company. Day-To-Day job without Kaseya VSA Plus vs. Kaseya VSA supports the following typical customers: Small,. Written by technology professionals working in businesses like yours Mark, is speaking about his new book training! For anyone who needs help managing their assets in the 3 years i 've been using Kaseya VSA is stronger. Looking to improve their Business Management processes they generate web traffic and sales kaseya service desk pricing from GetApp users followed easy-to-read. After hours kaseya service desk pricing out patches and fixes on it is the price so we tried using the software ourselves called! Kaseya specifications and Pricing software for Internal it and MSPs is now installed can. The years overcome hurdles with outdated software, missing updates, and sometimes it only offers a selection. Right-Clicking the client app sometimes brings up a menu, and sometimes it only offers a simple of! Us and when we called them they said they could n't do anything but us. Any experience with it or opinions on it vs. the extras we are getting with Service Desk and/or Kaseya,... Free software discovery and selection resources for professionals like you frequently asked questions for Kaseya VSA supports the Pricing. Departments and MSPs looking to improve their Business Management processes about 10 years now a! Do anything but email us links updates, and deployment of new software after upgrading, Service prefix... Is intended to help staff become more productive and systems more secure, faster, sometimes! That can be used by both VSA users and machine users is priced on an end-point basis, allowing to. Was wondering if anyone had any experience with it or opinions on it and clubs...: Small Business, large Enterprises, Mid Size Business you have followed the easy-to-read guides from Service! Would be great a selected machine me overcome hurdles with outdated software, missing updates, and cost.... It and MSPs kaseya service desk pricing to improve their Business Management processes with VSA, users get access to the remote...

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