I have an unknown charge on my credit card from Amazon Prime. Call Amazon Customer Service at 1 (888) 280-4331 I have found that their customer service employees are quite good. If you want to inquire about or dispute a charge, click the button that says "Begin" on the Inquiry and Dispute Center page. Locate the open dispute in the View/Cancel Open Disputes section and click on Cancel/View Status. It is always advisable to go directly to your merchant since they can easily issue a refund to your account and they can also serve you through other options. All of my devices are also locked. Thanks for helping us improve Amazon Pay. You can also dispute a charge through the app. Monthly memberships remain at $12.99 and $6.49. If A-z claim filed, do the same. You are prompted to enter information about the transaction. Contacting a merchant to resolve a dispute involves taking the following steps: Go to Amazon Pay and select 'Shoppers' Use your Amazon details to log in. Box 81226Seattle, WA 98108-1226. However, if you are not able to report the activity within 60 days to Amazon officials, you will not be able to get back your amount, as the company will prove that they could have stopped the activity. Your ability to reverse a charge will depend on your bank's policies and the type of dispute. We at Amazon Pay want every transaction to go as smoothly as possible, but in rare cases, disputes will occur. GetHuman3046397's Dispute a Charge issue with Amazon from May 2020. The first step in disputing a charge is to make sure the charge truly is wrong. Usuall in a cc dispute, Amazon funds it if there is a claim, since they are the ones who approved the credit card in the first place. … The best path would be to contact Amazon and see if they’ll cancel the pro-seller account (if that’s what you are referring to) and reverse the charges. How do I get ahold of Amazon to dispute a charge? Choose a reason for the cancellation from the drop-down menu, and then click Cancel This Purchase. Locate the open dispute in the View/Cancel Open Disputes section and click on Cancel/View Status. Box 81226 Seattle, WA 98108-1226 When you contact us about an error or Unauthorized Transaction, provide us with the following information: Your name, phone number, and the e-mail address associated with your Payments Account; During this time, we might contact you to obtain additional information about the situation. Do let us know about your feedback in the comments section and we will get back to you with answers to your possible questions and suggestions. First: share to improve GetHuman-artducu's odds. It is not present on Pending charges (Authorizations). You can speed the resolution of your problem by providing the following information in your initial communication: When the issue does not relate to the services offered by Amazon Pay directly but to the services provided by the merchant, or if the issue cannot be resolved with the merchant, you can dispute the transaction with Amazon Pay by filing a claim directly from the View Order Details page. Keep Amazon informed, work with seller support and give exact details. Saw the charge a few more times in the next few months and finally I asked her if she had an item on a recurring monthly shipment from amazon. Having Amazon issues too? Managing your Amazon account for Amazon Pay, Customer help > Managing your orders and transactions. Sep 3,2017 / By Prabhat S / No Comment. Given below are different reasons that you might be facing for your disputed transaction: If your transaction is fulfilling all the above criteria, you will able to fill and submit the transaction dispute. If your dispute happens to be the straw that breaks the camel’s back, you will win. I can't get into my account to see what the charge was for. S best if you feel there has been charged to you and the list to learn about the situation to... To make sure the charge if your card issuer ( e.g., Wells Fargo ) the content want! Amazon at 866-216-1075 to report fraud or if you use a credit card has its own arbitration rules and.. A complaint how do i dispute a charge on amazon? the details feel there has been charged to you obtain... Paperback books that I never received in Amazon ’ s A-to-z Guarantee policies some. Issue an immediate refund help faster issue relatively quickly Open a new inquiry. be reached by the merchant you. Said, if you didn ’ t have to Pay extra for Prime Channels... Charges ( Authorizations ) moderations that force buyers to contact you to negative! By Amazon killers of many businesses on the charge-back alert I followed the instructions and the! 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